Help us respond efficiently
Include the email address connected to your account and, where relevant, the property listing title or URL. Describe what happened and when. Do not email passwords, one-time codes, bank details or full identity-document numbers.
For urgent personal safety concerns, suspected crime or an emergency, contact the appropriate Sri Lankan emergency service or local authority first. AnnexLK support is not an emergency service.
Report a listing
When available, use the report option on the property page so the listing is identified automatically. You can also email the listings team with the property URL and a clear explanation. Read our Terms & Conditions for platform rules.